Frequently Asked Questions

Heavier packages are sent via DPD courier. Lighter items are sent via Royal Mail 1st Class Recorded.

If you selected our FREE 48hr service, we aim to delivery your item within 2 working days from the date of purchase. Free delivery is a non-guaranteed service and although it usually takes 24 to 48hrs may take longer.

If you would like to get your item even quicker, please select our Upgraded 24hr delivery service for just £2.99 extra on your order. This we guarantee to arrive the very next working day.

Both delivery services offer exceptional value for money, and we're very proud of the speed of delivery our customers experience.

All orders must be made by 1pm to ensure dispatch that day. This is to ensure they are picked and packaged in time for our DPD courier pick-up in the afternoon.

The tracking number and details to progress your order are available if you log into 'My Account', view 'My Orders', select the appropriate order and view the 'Deliveries' tab where the tracking details will be displayed. Alternatively simply email or call us for details specific to your parcel.

Yes we have a Customer Reward Points scheme to thank you for being our customer. The scheme is very easy to use, there are no codes or reference numbers for you to remember to quote and it is open to all customers, all you have to do is register with us online and login in when you place your orders, from there you will start to accrue Reward Points straight away with every order you place.

The Reward Points earned can be redeemed at any time to either part or fully pay towards an order.

You will earn Reward points every time:

1. You make a purchase — every time you make a purchase you earn points based on the price of products purchased and these points are added to your Reward Points balance.

2. For writing products reviews - everytime you have a product review approved and saved to our website.

3. A new customer you have invited to join us and places a first order — Earn points for every invitation you send out which leads to a new customer signing up via the emailed link and then placing an order with us.

The value of your Reward Points is determined by an exchange rate of both currency spent on products to points, and an exchange rate of points earned to currency for spending on future purchases. Our current exchange rates are:

• 100 reward points earned gives you £1.00 to spend/discount online.

• Each £1.00 spent will earn 1 reward points.

• Each approved product review saved on our website will earn you 5 points.

• Each invitation resulting in a new customer placing a first order will earn you 200 points.

Our Reward Points scheme does not have a minimum £ value or a maximum £ limit on it for the points that can be earned or spent.

Your Reward Points earned can be viewed and managed through your online Customer Account at anytime. From your account you will be able to view your total points (and currency equivalent). This is also available at checkout when you are logged into your online account.

You can sign up to receive email notifications each time your balance changes when you either earn or redeem points.

For further details including the terms and conditions for our Reward Points scheme all you need to do is register with us.

We want our customers to be happy with the goods they bought, and ecstatic about our delivery and service. We will take back any faulty good and exchange it for a new one, or refund you in full. Please ensure goods are returned within 7 days via recorded delivery to ensure it gets here safely, and enclose a note with the package to say when you bought it, and what your name, address and contact details are so we can find that transaction record.

Goods should be returned in original, unopened packaging. If you've opened it up, had a few tries and don't like it or want something else, we obviously cannot take it back as it is then unsalable. Details of any refunds issued to you can be viewed via 'My Account' and 'My Orders'.

Further details of our return's policy, can be viewed on the Delivery and Returns page or please contact us.

Yes. If you are a trade customer and wish to set up an account with us, please contact us by phone, or email on:

Trade@bodybuildingwarehouse.co.uk

We deliver to many European countries, full details, including our delivery rates, can be viewed on the Delivery and Returns page.

We understand how difficult it can be picking from the hundreds of items on offer, especially if you're new to working out. To help out our customers we offer free supplement advice via email and phone - if you're not sure what's right for your goals (adding muscle, reducing bodyfat, improving athletic performance or something else), please call or email us and we'll be more than happy to help you with your diet, exercise and supplement regime. We're not going to try to sell you the most expensive thing we have, but offer good, honest advice based on the years of experience we have training and using supplementation. We want a customer for life, not just a single sale.