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1) What delivery methods do you use?
Heavier packages are sent via Parcelforce 24hr, or Parcelforce 48hr. Lighter items are sent via Royal Mail 1st Class Recorded.
2) How long will my items take to be delivered?
If you selected our FREE 48hr service, you will receive your item within 2 working days from the point or purchase. This is exceptional value for a free delivery service, and we're very proud of the speed of delivery we offer.
If you would like to get your item even quicker, please select our Upgraded 24hr delivery service for just £2.99 extra on your order. This we guarantee to arrive the very next working day.
All orders must be made by 1pm to ensure dispatch that day. This is to ensure they are picked and packaged in time for our Parcelforce pick-up in the afternoon.
A tracking number for your order will be provided on request for items dispatched - simply email or call us for details specific to your parcel.
3) What do you do about returns?
We want our customers to be happy with the goods they bought, and ecstatic about our delivery and service. We will take back any faulty good and exchange it for a new one, or refund you in full. Please ensure goods are returned within 7 days via recorded delivery to ensure it gets here safely, and enclose a note with the package to say when you bought it, and what your name, address and contact details are so we can find that transaction record.
Goods should be returned in original, unopened packaging. If you've opened it up, had a few tries and don't like it or want something else, we obviously cannot take it back as it is then unsalable.
For further details of our return's policy, please contact us.
4) Do you offer Trade Accounts?
Yes. If you are a trade customer and wish to set up an account with us, please contact us by phone, or email on:
Retailers@bodybuildingwarehouse.co.uk
5) Do you deliver to Europe?
We deliver to Ireland in addition to the UK.
6) What supplement is right for me?
We understand how difficult it can be picking from the hundreds of items on offer, especially if you're new to working out. To help out our customers we offer free advice via email and phone - if you're not sure what's right for your goals (adding muscle, reducing bodyfat, improving athletic performance or something else), please call or email us and we'll be more than happy to help you with your diet, exercise and supplement regime. We're not going to try to sell you the most expensive thing we have, but offer good, honest advice based on the years of experience we have training and using supplementation. We want a customer for life, not just a single sale.
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