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Cookie and Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

We may send promotional emails about new supplements, special offers or other information which we think you may find interesting. We may use your information to contact you for market research purposes or special offers. We will give you the chance to refuse any marketing email from us or from another trader in the future. If you would like to unsubscribe from our email services you can simply click the unsubscribe link you will find at the footer of the email.

The type of information we will collect about you includes:

- full name, gender, date of birth 
- address
- phone number
- email address

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

If you have any questions/comments about privacy, you should contact us

 

About Cookies

What are cookies?

Cookies are small text files that are stored on your PC, phone or other web enabled device when you visit a website. They are not harmful and do not contain any confidential information such as your home address or card payment details.

Cookies are an essential part of how our website works. Some of these cookies are required by our site to enable you to make a secure purchase whilst other cookies enable us to give you an enhanced or personalised web service.

By using our site, you consent to the use of these cookies. Cookies are used on our site for the following reasons:

  • To allow you to securely sign in to your Bodybuilding Warehouse customer account and use "My Account" features such as order information and confirmation.
  • To remember the content of your online cart whilst you browse the site and complete an order.
  • To record the areas of the website that you have visited, items you have viewed and time spent browsing, as well as the products you purchased. We use this information to help make our website more user friendly and improve the experience you have when you visit us online.

We also offer you the facility to share your experience on our site through social sites such as facebook and twitter. By using these features, you are also consenting to allow cookies from these providers. More information about how these providers use cookies can be found at their websites.

Are cookies safe?

Yes. The information stored in cookies is safe and anonymous. They do not contain any information which could personally identify you and your account security is never compromised. More information about cookies is available at www.allaboutcookies.org and www.youronlinechoices.eu. For a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies.

Can I turn off cookies?

We use cookies to ensure that we provide the best standard of service to our online customers. However should you wish to turn off cookies or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer's hard drive. For information on how to disable cookies, please consult the "Help" tab of your browser via the menu bar.

It must be noted that if you choose not to consent to the use of cookies, your experience of our site will be impaired and some aspects may not work at all.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

Third party or advertisement tracking

We also work with selected third parties to for marketing programmes.  These companies place cookies when you visit our site. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of our advertising campaign. We currently use the following companies for this and you can see their privacy policies details below:

Third Party Cookies

COOKIE nameCOOKIE Description
__utma, __utmb, __utmc, __utmz Google Analytics Tracking Data.
__atuvc AddThis facility to record when user shares the page so count can be returned without calling back to AddThis server
id doubleclick.net
icu, uuid2, sess, anj adnxs.net
_ngtid adgenie.co.uk
pref app.struq.com
locale, c_user, datr, fr, lu, s xs facebook.com
VISITOR_INFO1_LIVE, demographics, PREF, SID, HSID www.youtube.com
guest_id, __utma, __utmz platform.twitter.com

These cookies are as safe as the ones used whilst you browse our site and neither of these third parties collects any personal data from which they would be able to identify individual customers. Bodybuilding Warehouse is not responsible for the content or privacy policies of third parties or other websites.