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Delivery Details & Returns

We know how important your order is to you and that’s why we offer a simple and reliable delivery service.  Each order sent by My Sports Fuel is tracked from the moment it leaves our warehouse. This means that you can check the status of your delivery online, at any time.  

Order before 4pm, to be eligible for next day delivery!

What courier services do we use?

Standard Service (2 to 3 working days) - FREE OF CHARGE for UK Mainland orders over £49 | £3.99 for orders under £49

Royal Mail Recorded Delivery  

A great well established service that offers complete peace of mind and an electronic copy of the recipient’s signature.

DPD Local Standard Delivery

A fast delivery company, with professional drivers!  Leave your mobile number on your order and you’ll even get a one hour window slot for your delivery.

Next Day Delivery:

DPD Local – £4.99 for orders under £49 | FREE OF CHARGE for UK Mainland orders over £49 ordered before 4 pm.

Choose DPD Local prior to 4pm and DPD Local guarantee to get your order to you the next working day. Leave your mobile number on your order and you’ll even get a one hour window slot for your delivery. 

Please note, for customers who live in the highlands, Yodel will replace the interlink services.

How much do we charge for delivery?

To keep things simple, we’ve listed all of our delivery prices, based on your location, below.

UK Mainland Customers

  • All UK mainland orders over £49 - Free delivery
  • All UK Mainland orders under £49  - £3.99 
  • Jack wants to guarantee his order tomorrow - £4.95 - Next Day Delivery

Highlands, Islands & Ireland (Not CI)

  • Jack’s order value is over £49 - Free , Standard Delivery
  • Scott’s order value is under £49 -  Just £3.99, Standard Delivery

Channel Island

  • Zara’s order value is over £49 – free, standard delivery
  • Patrick’s order value is under £49 - £9.95, standard delivery  

Europe including Eire

We offer shipping to the Republic of Ireland for just £4.99 and our standard service ensures that you get your parcel within 4 working days. We also offer international shipping to the following European countries for the lowest rates available:

Austria - £5.99

Belgium - £4.99

Denmark - £4.99

France - £4.99

Germany - £4.99

Luxembourg - £4.99

Netherlands - £4.99

Portugal - £9.98

Rep of Ireland - £4.99

Spain (mainland only) - £9.98

Sweden - £9.98

Returns

We want our customers to be happy with the products that they have purchased and we will take back any faulty good and exchange it for a new one, or refund you in full. Please ensure goods are returned via recorded delivery to ensure it gets here safely, and enclose a note with the package to say when you bought it, and what your name, address and contact details are so we can find that transaction record.

Goods should be returned in original, unopened packaging. If you've opened it up, had a few tries and don't like it or want something else, we obviously cannot take it back as it is then unsalable.

Sale Items – Any of the sale items that are purchased are not eligible for a refund beyond 7 days of the purchase date. All sale items are clearly listed with their best before dates or damage that has occurred.

If an item is returned to us by the customer or by failure to receive the parcel, there will be a returns fee of either £3.99 or £6.99, depending on which delivery service was used. If you require any clarification prior to purchasing a sale item please contact us via theteam@mysportsfuel.com  

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