Best Price Guaranteed
It's simple, if you ever - ever - see a price lower, email us at email@example.com and we'll beat it.
Terms & Conditions
- Product on a competitor website must be a like for like product (i.e - the same concentrate)
- Customers cannot price match on other stores or marketplaces operated by KBF Enterprises LTD
- We will only aim to beat price on products sold by eCommerce retailers based in the UK, selling UK products - We will not price match against an in-store retail location
- Product on a competitor website must be available to purchase on the date the query was raised
- Subscribe & Save discounts on competitor websites will not be considered
- No delivery offers on competitor websites will be considered
- Stacks & Bundle products will not be considered
- We'll aim to get back to you in 5 working days
- KBF Enterprises LTD reserve the right to amend or withdraw this service at any time
- All decisions are made at the discretion of KBF Enterprises LTD and all decisions are final. There may be occasions where a price cannot be beaten if a product would be deemed to be loss-making
- Specific reasons for rejection may not be given
Protect My order
ProtectMyOrder gives peace of mind when ordering online, as we know delivery doesn't always go as planned. Delivery problems can ruin the whole online shopping experience, but it doesn't need to!
For a very small additional fee at checkout, get peace of mind in the following circumstances when ordering online:
- Theft/mis-delivered - if the tracking shows as delivered but you haven't got it, we will resend or refund within 3 working days
- Damage during transit - If the item arrives damaged or marked we will offer a solution quickly
- Loss during delivery - If your parcel gets stuck on tracking for more than 7 workings days we will resend or refund
If something does go wrong with your delivery we will prioritise resolving your query.
Simply get in touch and we'll raise an investigation and find you a solution quickly.
The service provided above is in addition to those that you already receive as standard. The following should be treated as part of the services as set out in our standard terms and conditions, and shall be deemed upon payment of the additional fee to form part of our contract.
This is in alignment with our terms and conditions.
Why use Protect My Order?
- Guaranteed Safe Delivery.
- If anything goes wrong with your delivery, you are guaranteed either a reship or a refund.
- Hassle-Free Resolution.
- Quickly resolve shipping issues with just a few clicks.
What should I do if my delivery is missing?
If your parcel hasn't arrived and the tracking hasn't updated for more than 7 days, we'll either resend or refund the item. Please get in touch.
What should I do if my item is damaged?
If your item arrives damaged and you've opted for ProtectMyOrder, we'll promptly provide a solution. Please get in touch.