Frequently Asked Questions
You can choose from a range of couriers including Hermes, DPD and Royal Mail, and a range of services from Standard (generally 3-5 working days) or Next Working Day (if order is received before 4pm Monday – Friday).
If you selected our standard service (FREE on orders over £49), we aim to deliver your item within 3 - 5 working days from the date of purchase. Free delivery is a non-guaranteed service and although it usually takes 24 to 48hrs, it may take longer (Royal Mail state this can take as long as 10 working days, however we rarely experience this). If your order is over £100 then we will ship your item on the Hermes Next Working Day Service FREE of charge. If your order is under £100 you may select the Hermes Next Working Day service at just £4.99 for a speedy delivery. BW+ customers benefit from unlimited deliveries, free for 12 months, subject to the Terms and Conditions and availability of services available to your postcode (Hermes Next Working Day or Standard). All orders must be received by us by 4pm to ensure dispatch that day. This is to ensure they are picked and packaged in time for our courier pick-ups in the afternoon. Please be aware that orders can take up to 30 minutes to process through our systems. The tracking number and details of your order are available if you log into 'My Account', view 'My Orders', select the appropriate order and view the 'Deliveries' tab. This is where the tracking details will be displayed. Alternatively, simply email or call us for details specific to your parcel.
In the rare event that your parcel arrives damaged please ensure you state this when signing for the parcel or ask the courier to return it to us directly. If doesn't arrive, incorrect items are received, or, your item arrives damaged, you will need to report this to us within 7 days of placing the order, otherwise we may not be able to rectify it. You may send a photograph of your invoice, box and contents by email to firstname.lastname@example.org if you wish. This may help us better understand the situation and work to resolve the issue to your satisfaction. If the items or packaging have been thrown away, we will not be able to take claims any further. If we do request that your damaged item is to be returned, we ask that you do this within 14 days of a returns label being issued. Any damaged returns received after this time cannot be resolved.
We want our customers to be happy with the goods they bought, and ecstatic about our delivery and service. We will take back any faulty goods and exchange it for a new one, or refund you in full. Please ensure faulty goods are returned within 14 days of the ship date using our Returns Portal. If you are returning an item which was sent to you in error, goods should be still in their original packing and unopened. Unfortunately, we cannot accept returns of items where you may have opened it up, consumed some of the product and found the taste is not to your liking. Further details of our return's policy can be viewed on the Delivery and Returns page or please contact us. Details of any refunds issued to you can be viewed via 'My Account' and 'My Orders' and you will also receive notification via email.
Yes. If you are a trade customer and wish to set up an account with us, please contact us by email on: Trade@kbfenterprises.com
Currently we are only able to delivery to the UK, however we aim to deliver to many European countries, and further afield soon.
We understand how difficult it can be picking from the hundreds of items on offer, and the fantastic ranges of flavours, especially if you're new to working out. To help our customers we provide a Product Q & A section where you can submit a question and get direct access to our product experts. Just scroll to the bottom of the page when looking at any product, you’ll also see the Nutritional Information. If you're not sure what's right for your goals please look at our Goals section to see products that suit some common goals; read our Articles and Blogs; and, see information we provide in our daily newsletters. We want a customer for life, not just a single sale so sign-up to receive our daily newsletters, register for BW + to get exclusive deals and unlimited delivery for 12 months.
We accept a variety of Payment methods such as PayPal, most major Credit or Debit Cards, and you can also use Klarna for a Buy Now, Pay Later facility (subject to Klarna’s own Terms and Conditions). Further details on Klarna can be found here
Any discount codes provided by us apply to the BW range of products which you can see here. These codes will not apply to other brands such as, but not limited to, Warrior, Best, The Bulk Protein Company, Player 1, Slim Foods and others. Only one discount code can be used per order, however you can use any store credit you may have on your account at the same time as a discount code. Discount codes may have a specific valid from and expiry date. Please enter the code exactly as provided in the Discount Code field when proceeding to checkout and payment. If the code is not valid you will see an error message.